If you are experiencing an issue with closed captioning, please contact us using the "Need Help" button at the bottom of this page. Depending on how you are experiencing the issue, our agents will need certain information from you.
If you are experiencing the problem while watching on your television through a cable, satellite or telco provider, please provide the following:
- Program viewed
- Television provider
- Your city, state, and zip code
- Make and model of your set-top-box
- Channel name and number (please indicate if you were watching it in High-Definition or Standard Definition)
- Date and time you experienced the issue
- If you experienced the issue on live TV or On Demand
If you are experiencing the problem while watching on SHOWTIME Anytime, please provide the following:
- Program viewed
- Television provider
- Your city, state, and zip code
- Device used
- Date and time you experienced the issue
If you are experiencing the problem while watching on the SHOWTIME streaming app, please provide the following:
- Program viewed
- Billing provider
- Your city, state, and zip code
- Device used
- Date and time you experienced the issue
If you are experiencing an issue while watching on a DVD, please click here.